Office Policies

Payment Policy

We understand that your smile is as important to you as it is to us. In an effort to help our patients reach their dental needs both physically and financially, we will assist you in reaching a comfortable financial solution that will fit your situation and financial budget.

Your dental insurance is a product designed by your employer. Your benefits are dictated by the choices your employer made within the cost of the coverage. We will do everything possible to maximize your insurance utilization; however, please do not let the lack of benefits dictate your desired or necessary treatment.

Take charge of your dental health! We will be happy to answer any questions or concerns regarding your treatment and insurance coverage.

Insurance Policy

Insurance coverage is variable based on the company and the plan. It is the patient's responsibility to know their coverage. We will try our best to contact your insurance company to verify coverage and obtain an explanation of your benefits. The obtained information is not a guarantee of payment from your insurance company. We will bill your insurance company for the fees as a courtesy and collect the estimated patient portion at the time of service. If your insurance company fails to pay the estimated portion, the patient will be billed the difference. We are not responsible for how your insurance company responds to or pays claims, as your benefits are not determined by our office. Some insurance companies require pre-authorizations or waiting periods for certain treatment. It is the patient's responsibility to know about these limitations. Most importantly, please keep us informed of any and all changes to your insurance.

Cancellation Policy

Appointments that are broken or missed without a 24 hour notification are subject to a charge. The first broken or missed appointment will result in verbal or written acknowledgement, the second broken or missed appointment will result in a minimum charge of $45 to each patient and the third broken or missed appointment will result in a minimum charge of $45 to each patient as well as possible dismissal from the practice.

Request an Appointment

Do you need dental work done? Has it been a while since you've been to the dentist? Do you just need a regular cleaning or are you looking for a brand new smile? Requesting an appointment is available online 24/7 and is as simple as submitting a simple form.

(704) 739-4461 REQUEST NOW!
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